Our Commitment

We are committed to respecting User's personal information. This Privacy Policy represents the personal information protection policy that Our Website is applying to Clever Group Website Users.

Scope of information collection

We collect personal information from Users when Users fill out forms on the Website including information about: email, phone number, address, full name, other declared information, …
We may collect information about the User's device such as: device name, operating system, screen size, language.
Users are responsible for ensuring that the information they provide is complete, accurate and up to date. We are not responsible for resolving any dispute if the information provided by the User is incorrect or out of date or is forged.

Purpose of Information

We collect information from Users to:

  • Provide services and improve the website quality.
  • Personalize User experience: analyze and make predictions about User’s needs before threading to recommend the User service information that best meets that need.
  • Introduce Users to information that we think will be useful, including but not limited to services, products, promotions, etc.

Information retention period

All information is stored until User requests to delete his/her personal information or until We consider it unnecessary to store such information.

Correction and deletion of personal data.

Users can change or delete part or all of the information they have entered at the personal account management interface. We can assist with the correction or deletion of information if requested by User, but the requester will have to prove he has a legal right to the information.

Persons or entities that may have access to information collected

By accessing Our website and using our services, You agree that the following Persons or entities have access to the information collected:

  • We and our employees, as well as departments involved in the support and implementation of the Customer Contract.
  • Our Subsidiary Company, Affiliates and Partners, within and outside the Vietnamese market, if access to information is necessary and/or beneficial for the Customer.

In addition to the above subjects, User's personal information will not be shared with other businesses or organizations for any purpose or reason without User's consent. However, we may provide information to authorities upon request or when it is determined to have a negative impact on us due to regulatory compliance.

Commitment to privacy of users' personal information

We have appropriate technical and security measures to prevent unauthorized access and use of User information. We also regularly coordinate with security experts to update the latest information on network security to ensure the safety of information when Users access, register to open an account and/or use Clever Group features. When collecting data, We keep and secure User information at the server system and this User information is kept safe by firewall systems, control measures. access control, data encryption.

We do not allow third parties to track or collect User information on Clever Group's component websites.

We do not provide User Information to any third party other than those who are authorized to access the information mentioned in Section 6, except when required to do so at the request of the competent State agencies, or as required by law, or when providing such information is required to provide a service/utility to the User (for example, providing the necessary forwarding information to the shipping partner units).

Mechanism for receiving and resolving concerns concerning User data protection

When detecting a violation related to the use of personal information on the Website for the wrong purpose or scope stated in these Terms and Policy, Users can send complaint information to the following address:

  • Business number: 0102850165
  • Head office: 3rd floor, G1 building, Five Star building No. 2 Kim Giang, Ward Kim Giang, Thanh Xuan District, Hanoi City.

Within the scope of our responsibilities, complaints will be received and resolved within 7 to 15 days, depending on the complexity of the complaint, data information, responsibility and authority to resolve.